TERMS AND CONDITIONS
Effective Date: January , 2026
Last Updated: January, 2026
INTRODUCTION
These Terms and Conditions (“Terms” or “Agreement”) govern your access to and use of the Realtors Robot platform operated by RSoft Technologies Private Limited, including its AI Sales Improvement and Advanced CRM software, cloud telephony, WhatsApp Business API integration, chatbot services, HD call recording, and all related services (collectively, the “Services”).
PLEASE READ THESE TERMS CAREFULLY BEFORE USING THE SERVICES. By accessing, browsing, or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Services.
If you are entering into these Terms on behalf of an entity, you represent and warrant that you have the legal authority to bind that entity to these Terms.
1. DEFINITIONS
For these Terms, “RSoft Technologies” means RSoft Technologies Private Limited, a company incorporated under the Companies Act, 2013, with its registered office in Chennai, Tamil Nadu, India.
“You,” “Your,” “Customer,” or “Client” means the individual or legal entity that has accepted these Terms and is using the Services, as identified in the applicable Order Form.
“Services” means the cloud-based CRM software, tools, integrations, and related services provided by RSoft Technologies.
“Platform” means the cloud-based SaaS customer relationship management (CRM) system operated by RSoft Technologies through which the Services are provided.
“Subscription Term” means the initial subscription period and any renewal periods specified in the Order Form.
“Order Form” means the agreement specifying Services, pricing, duration, and payment terms.
“Customer Data” means all data submitted to or processed through the Platform by the Customer or its Users.
“User” means any individual authorized by the Customer to access the Services.
“Administrator” means a User authorized to manage Users, configurations, and billing.
“Confidential Information” means non-public information disclosed by either party that should reasonably be considered confidential.
“Force Majeure” means events beyond reasonable control, including natural disasters, government actions, cyber incidents, or network failures.
2. SCOPE OF SERVICES
RSoft Technologies grants Customer a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Services during the Subscription Term strictly in accordance with these Terms, the applicable Order Form, and all applicable laws.
The Services are intended solely for the Customer’s internal business operations. Customer shall not use the Services for resale, sublicensing, service bureau purposes, competitive analysis, public benchmarking, or to develop or offer competing products or services.
RSoft Technologies may enhance, modify, suspend, or discontinue features of the Services from time to time as part of ongoing product development. RSoft Technologies does not guarantee that any specific feature will remain available indefinitely and is not required to maintain backward compatibility.
3. ACCOUNT CREATION AND USER RESPONSIBILITIES
To access the Services, Customer must create an account by providing complete, accurate, and current information and must maintain such information throughout the Subscription Term.
Customer is responsible for all activities conducted under its account, including actions taken by Users and Administrators. Each User must maintain unique login credentials, and credential sharing is strictly prohibited.
Customer shall implement reasonable security practices to prevent unauthorized access and shall promptly notify RSoft Technologies of any suspected compromise. RSoft Technologies shall not be responsible for losses arising from the Customer’s failure to safeguard account credentials or User access.
4. FEES AND PAYMENT TERMS
Customer agrees to pay all Subscription Fees and other charges specified in the applicable Order Form in advance and in accordance with the stated Billing Cycle.
All fees are exclusive of applicable taxes and are non-refundable and non-cancellable except as expressly stated in these Terms. Failure to use the Services does not relieve Customer of payment obligations.
No Refund Policy:
All products and solutions provided by RSoft Technologies are strictly non-refundable. Before purchase, customers are provided with product demonstrations, detailed solution explanations, and clear commitment discussions. Additionally, many of our offerings are customized and tailored to specific business requirements. Therefore, no refunds shall be issued for any products or services unless explicitly stated otherwise in a written advertisement or promotional offer issued by the Company. Execution of an Order Form or payment of an invoice constitutes acknowledgment and acceptance of this No Refund Policy.
5. CUSTOMER DATA AND DATA USAGE
Customer retains all rights, title, and interest in and to Customer Data. No ownership rights in Customer Data are transferred to RSoft Technologies under these Terms.
Customer grants RSoft Technologies a limited, non-exclusive license to host, process, transmit, and store Customer Data solely as necessary to provide and support the Services, including backup, security, and performance optimization.
Customer represents and warrants that it has obtained all necessary rights, consents, and permissions to submit Customer Data and that such data does not violate applicable laws or third-party rights.
6. ACCEPTABLE USE POLICY
Customer shall use the Services only for lawful purposes and in compliance with these Terms. Customer shall not misuse the Services, interfere with system integrity, attempt unauthorized access, or upload malicious code or unlawful content.
Customer shall ensure that its Users comply with all applicable laws, including data protection, telecommunications, and anti-spam regulations. RSoft Technologies may monitor usage to ensure compliance and may restrict or suspend access in the event of violations or suspected abuse.
7. INTELLECTUAL PROPERTY RIGHTS
All intellectual property rights in and to the Services, Platform, software, algorithms, designs, and related technology are and shall remain the exclusive property of RSoft Technologies.
Customer is granted no rights other than the limited right to use the Services during the Subscription Term. Customer shall not copy, modify, reverse engineer, or create derivative works based on the Services except to the extent expressly permitted by law.
Customer retains ownership of Customer Data, subject to the limited license granted herein.
8. CONFIDENTIALITY
Each party (“Receiving Party”) agrees to protect the Confidential Information of the other party (“Disclosing Party”) using at least the same degree of care it uses to protect its own confidential information, but in no event less than reasonable care. Confidential Information shall be used solely for the purposes of performing obligations or exercising rights under these Terms and shall not be disclosed to any third party except as expressly permitted herein.
Confidential Information may be disclosed to employees, contractors, affiliates, or service providers of the Receiving Party who have a legitimate need to know such information for purposes consistent with these Terms and who are bound by confidentiality obligations no less protective than those contained herein.
Confidential Information shall not include information that is publicly available without breach of these Terms, was lawfully known before disclosure, was independently developed without reference to Confidential Information, or was rightfully obtained from a third party without restriction.
If disclosure of Confidential Information is required by law, regulation, or court order, the Receiving Party shall provide prompt notice to the Disclosing Party, unless legally prohibited, and shall cooperate in seeking protective treatment.
Confidentiality obligations shall survive termination of these Terms for one year, except with respect to trade secrets and Customer Data, which shall remain confidential for so long as such information remains protected under applicable law.
9. WARRANTY DISCLAIMERS
The Services are provisioned on an “AS-IS” and “AS-AVAILABLE” basis. RSoft Technologies makes no warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, or that the Services will be error-free or uninterrupted.
RSoft Technologies does not warrant that the Services will meet Customer’s requirements or that results obtained from use of the Services will be accurate or reliable.
10. LIMITATION OF LIABILITY
To the maximum extent permitted by law, RSoft Technologies shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, business, or goodwill, even if advised of the possibility of such damages.
RSoft Technologies’ total aggregate liability arising out of or related to these Terms or the Services shall not exceed the fees paid by the Customer to RSoft Technologies in the six months preceding the event giving rise to the claim.
Nothing in these Terms shall limit liability for gross negligence, willful misconduct, or liabilities that cannot be excluded under applicable law.
11. INDEMNIFICATION
The Customer shall defend, indemnify, and hold harmless RSoft Technologies, its affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys’ fees, arising out of or relating to the Customer’s use or misuse of the Services, violation of these Terms, Customer Data, or violation of applicable law or third-party rights.
RSoft Technologies shall promptly notify the Customer of any indemnified claim, provided that failure to provide prompt notice shall not relieve the Customer of its indemnification obligations except to the extent materially prejudiced. The Customer shall have sole control of the defense and settlement of the claim, provided that no settlement imposing liability or obligation on RSoft Technologies may be entered without its prior written consent.
RSoft Technologies may participate in the defense with counsel of its own choosing at its own expense.
12. TERM, SUSPENSION, AND TERMINATION
These Terms shall commence on the Effective Date and continue for the Subscription Term specified in the applicable Order Form. Subscriptions shall automatically renew unless Customer provides written notice of non-renewal at least thirty days before the renewal date.
Either party may terminate these Terms for material breach if such breach remains uncured for thirty days after written notice. RSoft Technologies may suspend or terminate access immediately in cases of non-payment, security threats, illegal activity, or regulatory requirements.
Upon termination, Customer shall immediately cease use of the Services, pay all outstanding fees, and comply with data export and deletion provisions outlined in these Terms.
13. PRIVACY AND DATA PROTECTION
Customer acknowledges that, for purposes of applicable data protection laws, Customer acts as the data controller and RSoft Technologies acts as the data processor with respect to personal data processed through the Services.
RSoft Technologies shall process personal data only in accordance with the Customer’s documented instructions, these Terms, and its Privacy Policy. RSoft Technologies shall implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or disclosure.
Customer is solely responsible for ensuring a lawful basis for processing personal data, providing required notices to data subjects, and responding to data subject requests. Customer represents that it has obtained all necessary consents and authorizations.
In the event of a personal data breach, RSoft Technologies shall notify Customer without undue delay after becoming aware of such breach and shall provide reasonable assistance to enable Customer to comply with applicable notification obligations.
14. MODIFICATIONS TO TERMS
RSoft Technologies reserves the right to modify these Terms from time to time. Updated Terms shall be posted on the Platform or communicated to Customer via email.
If modifications materially affect Customer’s rights or obligations, RSoft Technologies shall provide at least thirty days’ advance notice. Continued use of the Services after the effective date of modifications constitutes acceptance.
If Customer does not agree to material modifications, Customer may terminate the Subscription before the effective date of such changes, and no penalties shall apply beyond outstanding fees.
15. SUPPORT AND SERVICE LEVELS
RSoft Technologies shall provide technical support in accordance with the Customer’s subscription tier. Support availability, response times, and communication channels may vary by plan and are subject to change.
RSoft Technologies makes commercially reasonable efforts to maintain service availability but does not guarantee uninterrupted or error-free operation. Planned maintenance, Force Majeure events, third-party service failures, and Customer-caused issues are excluded from availability commitments.
Customer’s sole remedy for service unavailability shall be service credits, if any, as specified in the applicable Order Form or Service Level Agreement.
16. THIRD-PARTY SERVICES
The Services may interoperate with third-party services and integrations. RSoft Technologies does not control and is not responsible for third-party services, their availability, security practices, or content.
Customers’ use of third-party services is governed solely by the applicable third-party terms. RSoft Technologies disclaims all liability arising from third-party service failures, interruptions, or data handling practices.
RSoft Technologies may modify or discontinue integrations at any time without liability.
17. GOVERNING LAW AND DISPUTE RESOLUTION
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to these Terms shall first be attempted to be resolved through good-faith negotiations.
If unresolved within thirty days, disputes shall be submitted to binding arbitration under the Arbitration and Conciliation Act, 1996. The seat of arbitration shall be Chennai, Tamil Nadu, India, and proceedings shall be conducted in English.
Nothing in this section prevents either party from seeking injunctive or equitable relief in a court of competent jurisdiction to prevent irreparable harm.
18. GENERAL PROVISIONS
These Terms constitute the entire agreement between the parties and supersede all prior agreements. Any amendment must be in writing unless made pursuant to Section 15. If any provision is held unenforceable, the remaining provisions shall remain in effect. Failure to enforce any provision shall not constitute a waiver.
Customer may not assign these Terms without prior written consent, except in connection with a merger or sale of substantially all assets. RSoft Technologies may assign freely.
Notices shall be deemed given when delivered by email, courier, or registered mail to the addresses on record.
19. CONTACT INFORMATION
RSoft Technologies Private Limited.
Chennai, Tamil Nadu, India.
Email: support@rsoftai.com.
Website: www.realtorsrobot.com
Acknowledgement
By using the Services, you confirm that you have read, understood, and agreed to these Terms and that you have the authority to do so.