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About Hero
Support

Get in Touch

Need Help? We’re Here for You

For customer support, technical issues, or onboarding assistance,reach out to our Support team.

Support Hours

Support Hours

Monday – Friday10AM – 6PM
Saturday10AM – 4PM
ClosedClosed On Public Holidays
Service Level

Service Level (SLA)

CRITICAL

Critical Issues

Response within 2–4 hours

GENERAL

General Issues & requests

Answered within 24–48 hours

"After your ticket is resolved, you'll receive updates until closure and can provide feedback or request escalation if needed."