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Support

Your Data Matters. Every Support Action Matters.

At RSoft Technologies, we understand that your business data and operational systems are valuable assets. Our secure, accountable and fully traceable customer support process is designed to protect your business operations, maintain service quality and provide complete visibility into every support request, technical activity and authorised system change.

We believe that every support request deserves proper attention, every action requires accountability and every change must have a documented record.

  • Secure Support
  • Complete Accountability
  • Total Traceability

Kindly support us by following the prescribed support process, enabling us to serve you better, protect your business information and deliver reliable support.

Raise a ticket

Email Support

If your query cannot be raised through the ticket link, email us with your Name and Registered WhatsApp Number.

A unique Ticket ID will be sent to you via email and WhatsApp.

Important noteiImportantIf you do not receive your Ticket ID within 1 business hour, please call our escalation number, as your email may not have reached us.

Level 2 Escalation Call

080 3140 6118

Already raised a ticket but not resolved within 48 hours call us with ticket id

L2

Level 2 Escalation Link

Business Hours

Monday – Friday10.00 AM – 6.30 PM
Saturday10.00 AM – 4.00 PM

Excluding public holidays of Tamil Nadu

How Our Support Works

  1. Step 01

    Raise a Support Ticket

    Raise a ticket through our Ticket Link (Recommended), WhatsApp, or email. Every support request is assigned a unique Ticket ID.

  2. Step 02

    Receive Acknowledgment

    You will receive an acknowledgment with your Ticket ID via WhatsApp and your registered email address within 1 business hour.

    If you do not receive your Ticket ID within 1 business hour, please contact our escalation helpline.

  3. Step 03

    Support Response Timelines

    All timelines exclude Sundays and Tamil Nadu public holidays.

    critical

    Critical Issues

    Attended within 2–4 business hours

    general

    General Queries, Updates & Changes

    Attended to within 24–48 business hours

  4. Step 04

    Ticket Closure Notification

    Once your issue is resolved and the ticket is closed, you will receive a notification via WhatsApp and email.

  5. Step 05

    Share Your Feedback or Escalate

    Your feedback helps us improve our service. Please let us know whether your issue has been resolved satisfactorily.

    If you are not satisfied with the resolution, or your issue remains unresolved beyond the applicable timeline, you may escalate it.