Technical
Support Engineer
“ RSoft is where my career truly accelerated into high-impact marketing ”
-Javith, Marketing Head
Role Overview
As a Technical Support Engineer at RSoft, you will be responsible for providing technical assistance and troubleshooting support to customers using our products. You will play a key role in ensuring high customer satisfaction and product reliability.
This role works closely with engineering and product teams to resolve issues and improve the overall support experience.
Key Responsibilities
Provide technical support to customers via tickets, calls, and emails
Diagnose, troubleshoot, and resolve application and system issues
Escalate complex issues to engineering teams with proper documentation
Track and manage support tickets through CRM or support systems
Assist customers with product usage and basic configurations
Ensure timely resolution and adherence to support SLAs
Contribute to knowledge base articles and support documentation
What We’re Looking For
Strong problem-solving and analytical skills
Basic understanding of web applications, databases, or SaaS platforms
Good communication skills for customer interactions
Ability to work in a fast-paced support environment
Willingness to learn product functionality in depth
Experience & Qualification
Any graduate (IT or Computer Science background preferred)
0-2 years of experience in technical or customer support roles
Location
On-site / Rotational Shift-based (if required)
What You’ll Gain
Exposure to real-world customer issues and product behavior
Opportunity to collaborate with engineering and product teams
Strong foundation in SaaS product support and troubleshooting
Career growth into Senior Support, Product Support, or QA roles
Why Join RSoft?
At RSoft, support teams are critical to customer success. You’ll be the voice of the customer and a key contributor to product improvement.