Elevate Efficiency And Satisfaction With Our CRM

Boost your service quality with RealtorsRobot CRM and unified customer support. This integration streamlines interactions, improving efficiency and enhancing customer satisfaction.

What Is Ticketing System Software?

Customers and potential prospects can reach out to customer service representatives through various communication channels. CRM interaction is logged as a ticket, ensuring an organized approach to managing support requests. Our advanced helpdesk ticketing system, integrated with our real estate CRM, allows you to effortlessly raise tickets, monitor progress, resolve issues, and close tickets, all within a seamless platform tailored for the real estate industry.

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Track The Ticket Request Channel

Create a unified platform to receive tickets from various communication channels such as your website, social media, email, and more. Access all your tickets on a single CRM dashboard, regardless of the source. Track the request channels for each ticket and identify which channels generate the most tickets. Use this data to engage more effectively with your audience and channel partners on those high-performing channels, drawing more leads into your sales funnel.

Assign Tickets To Service Reps

The RealtorsRobot CRM ticket management system significantly streamlines help desk operations by allowing users to create predefined workflows. These workflows automatically route tickets to the most qualified service representatives, ensuring that each issue is addressed promptly and by an expert. This automation not only enhances efficiency but also ensures that tickets are managed effectively, with the right personnel handling each request, leading to faster and more accurate resolutions.

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Track The Ticket Request Status

Managing a large number of customer queries can be overwhelming. The RealtorsRobot CRM ticket management system helps by categorizing tickets as New, Follow-ups, Pending, or Closed and using color codes to prioritize urgent issues. This system streamlines ticket handling and improves lead management by allowing you to reassign tickets to the most qualified service representatives quickly, ensuring efficient and expert resolution of both customer support requests and leads.

Ticket Reports And Dashboards

RealtorsRobot CRM delivers a complete 360-degree view of your customer support operations. Access real-time analytics on response times, individual service representative performance, and ticket closures. facilitate effective performance management , enabling data-driven decisions to enhance service quality. Use graphical representations to monitor key performance indicators and set higher benchmarks. Continuously improve your team’s performance and service levels with actionable data.

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Set Custom SLAs

The RealtorsRobot SLA ticketing system, integrated with our real estate CRM , allows you to define custom service level agreements (SLAs) with your prospects and customers. Set clear deadlines for task completion and ticket resolution to ensure timely service. Tasks that miss deadlines are automatically escalated to senior support managers, speeding up the resolution process. This CRM integration enhances customer satisfaction and loyalty by ensuring prompt and efficient handling of issues within the real estate industry.

Achieve Maximum Property Sales Using RealtorsRobot Real Estate CRM

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Automated Ticket Routing

Ensures tickets are assigned to the right team or agent based on preset rules and priorities, reducing handling time and improving efficiency. This feature helps in balancing workloads and speeding up response times.

Centralized Dashboard

Offers a comprehensive view of all ongoing tickets, their statuses, and key performance indicators. This central hub streamlines tracking, management, and oversight, making it easier to monitor operations, decision-making and efficiency.

Customizable Ticket Fields

Allows users to modify ticket forms to capture specific information relevant to their processes. This adaptability ensures that the CRM meets unique organizational requirements and improves data accuracy.

Integration Capabilities

Facilitates connections with other software like email systems, chat platforms, and project management tools. This integration ensures seamless communication and data flow across different systems.

Knowledge Base Integration

Provides access to a repository of articles, FAQs, and solutions linked to tickets. This feature supports self-service for customers and helps agents resolve issues more efficiently by referencing existing resources.

Advanced Reporting and Analytics

Delivers insights into ticket trends, agent performance, and customer satisfaction through detailed reports. This functionality aids in identifying patterns, optimizing processes, and making informed decisions.

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Happy Client Testimonials

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Mofaz Ahamed
Marketing manager MS Foundations Pvt Ltd.

“ The team has been very good when it comes to timely delivery and understanding of the requirement.”

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Roopa
Sugal and Damani

"RealtorsRobot reporting system is extraordinary, and my management is happy with it. We have been using it for almost 3+ Years now, and quite comfortable.”

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Bhupesh
Indira Projects

"I've been highly recommending RealtorsRobot to all my colleagues in real estate. Its straightforward yet powerful features have been incredibly beneficial."

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Vijay
Gandhimathi Constructions

"Our business relies heavily on RealtorsRobot; it has seamlessly integrated into our daily operations and become an essential tool for us."

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Manoj
VGK Builders

"We are able to manage multiple projects seamlessly with RealtorsRobot. The team is able to fulfill our requirements with ease. "

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Kanya
Advaita Homes

"RealtorsRobot software and the team have been helpful since the day of changing from another software. It works like a breeze, and they understand the real estate business very well. "

Frequently Asked Questions

A ticket management CRM helps track and resolve customer support issues by organizing and prioritizing tickets. It streamlines communication and enhances response efficiency.

Go to the "Create Ticket" section, enter the required customer and issue details, and submit it. The ticket will then be assigned to the appropriate support agent.

Yes, the CRM supports automated ticket assignments based on predefined rules like ticket type or priority level. This speeds up the handling process.

View the ticket status through the CRM’s dashboard, which provides real-time updates on progress and resolution stages. This helps you stay informed about ongoing issues.

You should review the ticket’s details, escalate it if necessary, and set reminders to ensure prompt action. This helps address overdue issues efficiently.

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