Efficient Real Estate Support with Real Estate Intelligent Ticket CRM

RSoft's Intelligent Ticket CRM streamlines real estate support by automating ticket management for faster resolutions. It enhances client satisfaction and boosts efficiency.

What Is Ticketing System Software?

Customers and potential prospects can reach out to customer service representatives through various communication channels. CRM interaction is logged as a ticket, ensuring an organized approach to managing support requests. Our advanced helpdesk ticketing system, integrated with our real estate CRM, allows you to effortlessly raise tickets, monitor progress, resolve issues, and close tickets, all within a seamless platform tailored for the real estate industry.

Track The Ticket Request Channel

Streamline ticket management by unifying requests from your website, social media, email, and other channels into a single CRM dashboard. Analyze

  • Seamlessly centralize tickets from all communication channels in one RealtorsRobot CRM dashboard.

  • Effectively track ticket sources to identify high-performing customer interaction and lead channels.

  • Strategically optimize engagement on channels driving the most potential client leads consistently.

  • Focus attention on top-performing channels to boost lead generation and overall sales efficiency.

ticket management system
ticket management system

Assign Tickets To Service Reps

The RealtorsRobot CRM ticket management system simplifies help desk operations with predefined workflows that route tickets to the right service representatives.

  • RealtorsRobot CRM streamlines help desk operations with predefined, customizable ticket workflows.

  • Automatically routes tickets to the most qualified service representatives for prompt handling.

  • Enhances operational efficiency by ensuring tickets are managed by the right experts effectively.

  • Delivers faster, more accurate issue resolutions with minimal delays for improved customer satisfaction.

Track The Ticket Request Status

The RealtorsRobot CRM system categorizes and color-codes tickets for quick prioritization and reassignment, ensuring efficient support and lead resolution.

  • RealtorsRobot CRM categorizes tickets as New, Follow-ups, Pending, or Closed for streamlined organization.

  • Color-coded prioritization highlights urgent issues, enabling faster and focused resolutions efficiently.

  • Quickly reassign tickets to the most qualified service representatives for expert handling every time.

  • Improves lead management and support by ensuring efficient resolution of queries and potential leads.

ticket management system
ticket management system

Ticket Reports And Dashboards

RealtorsRobot CRM provides a 360-degree view of customer support with real-time analytics on response times, representative performance, and ticket closures.

  • RealtorsRobot CRM provides a comprehensive 360-degree view of customer support operations for better visibility.

  • Access real-time analytics on response times, service representative performance, and ticket closures.

  • Facilitate effective performance management through data-driven decisions that enhance service quality.

  • Use graphical representations to monitor key performance indicators and set higher service benchmarks.

Set Custom SLAs Efficiently

The RealtorsRobot SLA ticketing system, integrated with our real estate CRM, enables you to set custom SLAs for task completion and ticket resolution.

  • The RealtorsRobot SLA ticketing system allows defining custom SLAs for prospects and customers within the CRM.

  • Set clear deadlines for task completion and ticket resolution to ensure timely, reliable service.

  • Automatically escalate tasks that miss deadlines to senior support managers for faster resolution.

  • Enhance customer satisfaction and loyalty by ensuring prompt, efficient handling of issues in real estate.

ticket management system

Benefits of Using CRM Software for Ticket Management

CRM software centralizes ticket management, automating workflows and providing insights to improve efficiency. This results in faster response times and better customer satisfaction through timely, data-driven solutions.

ticket management software
Automated Ticket Routing

Ensures tickets are assigned to the right team or agent based on preset rules and priorities, reducing handling time and improving efficiency. This feature helps in balancing workloads and speeding up response times.

ticket management software
Centralized Dashboard

Offers a comprehensive view of all ongoing tickets, their statuses, and key performance indicators. This central hub streamlines tracking, making it easier to monitor operations, decision-making and efficiency.

ticket management software
Customizable Ticket Fields

Allows users to modify ticket forms to capture specific information relevant to their processes. This adaptability ensures that the CRM meets unique organizational requirements and improves data accuracy.

ticket management software
Integration Capabilities

Facilitates connections with other software like email systems, chat platforms, and project management tools. This integration ensures seamless communication and data flow across different systems.

ticket management software
Knowledge Base Integration

Provides access to a repository of articles, FAQs, and solutions linked to tickets. This feature supports self-service for customers and helps agents resolve issues more efficiently by referencing existing resources.

ticket management software
Reporting and Analytics

Delivers insights into ticket trends, agent performance, and customer satisfaction through detailed reports. This functionality aids in identifying patterns, optimizing processes, and making informed decisions.

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What Our Client Says

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Mofaz Ahamed
MS Foundations Pvt Ltd.

“The team has been very good when it comes to timely delivery, excellent communication, and understanding of the requirement.”

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Roopa
Sugal and Damani

"RealtorsRobot reporting system is extraordinary, and my management is happy with it. We have been using it for almost 3+ years now, and comfortable.”

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Bhupesh
Indira Projects

"I've been highly recommending RealtorsRobot to all my colleagues. Its straightforward yet powerful features have been incredibly beneficial."

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Vijay
Gandhimathi Constructions

"Our business relies heavily on RealtorsRobot; it has seamlessly integrated into our daily operations and become an essential tool for us."

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Manoj
VGK Builders

"We manage multiple projects seamlessly with RealtorsRobot. It fulfills our requirements with ease, efficiency, and complete satisfaction."

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Kanya
Advaita Homes

"RealtorsRobot software and the team have been helpful since changing from another software. It works like a breeze, and they understand real estate well. "

Frequently Asked Questions

A ticket management CRM helps track and resolve customer support issues by organizing and prioritizing tickets. It streamlines communication and enhances response efficiency.

Go to the "Create Ticket" section, enter the required customer and issue details, and submit it. The ticket will then be assigned to the appropriate support agent.

Yes, the CRM supports automated ticket assignments based on predefined rules like ticket type or priority level. This speeds up the handling process.

View the ticket status through the CRM’s dashboard, which provides real-time updates on progress and resolution stages. This helps you stay informed about ongoing issues.

You should review the ticket’s details, escalate it if necessary, and set reminders to ensure prompt action. This helps address overdue issues efficiently.

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