Virtual inbound number
Know where each lead is coming from, through different virtual inbound
numbers allocated to different lead sources. You can trace each lead back to the
specific campaign, and media it was implemented on.
With this valuable insight, identify your high performing campaign methods that produce
tangible ROI. Focus on strategies that actually work to your benefit. Call tracking
using virtual numbers also makes sure that no lead is lost, as the data is always at
hand.
Call Recording
Complete data harvesting, including call recordings. The recorded
calls are useful for both telesales personnel to review their client conversation, as
well as management to know how calls are being handled by each agent.
Call recordings instinctively improve sales performance. It eliminates human error in
data handling as details can always be reviewed in posterity. Call recordings also serve
as a verbal contract between your business and client, in case of legal disputes.
Enhanced telesales support
To match the need of the hour, RSoft CRM, enables remote working
features. The sales agent or telecaller is equipped with all calling features on their
login or through the mobile app.
The management has access to all the stored data.
The system also offers pre recorded, customisable welcome message, call hold music,
thank you message, call transfer, and conference calls. Much attention has gone into the
little details that will make your customer’s first contact with your business
thoroughly pleasant.
Call Report and Analytics
Capture team productivity and performance with exhaustive customisable
reports. Track how many calls each agent handled, along with call durations, lead status
updates post calls, consistency of follow ups and more.
Call reports and analytics highlights top performers of the team. It also shows areas of
improvement and whether the script works or not. Call reports help revaluate the
marketing strategies implemented at the presale phase of the campaign.
Real time Live Dashboard
Apart from reports RSoft CRM gives you real time insights into your
telesales team performance. The call monitoring dashboard gives you access to real time
progress of the call, call records, lead status updates, and other relevant features.
Set team targets and compare them to actual achievements within set timelines. Hone in
on issues with call data, tracing productivity and performance concerns. Stay on top of
daily operations with real time monitoring and reports.
